Unless otherwise agreed in a formal contract, services provided by Texas OilTech Laboratories are expressly limited to the terms and conditions stated herein

Business Hours:
Our business hours are 8:00 AM to 5:00 PM local Central Time, Monday through Friday. Testing services performed at other hours and on weekends or holidays are subject to overtime charges of $150.00 per hour, minimum $350.00 overtime charge. Discount prices are not applicable for rush samples.

Payment Terms:
Payment in advance is required for all clients except those whose credit has been established with our company. For clients with approved credit, terms are net 10 days. For your convenience we also accept American Express, VISA, and MasterCard credit cards.

Confidentiality:
Strict confidentiality is maintained in all of our dealings with clients. Confidentiality agreements, therefore, are signed willingly. In any instance where information is subpoenaed by and must be released to a regulatory or legal body, the client is promptly notified. Likewise, the client agrees to respect all such relationships of trust. Client agrees it will not use Texas OilTech Laboratories' name and/or data in any manner, which might cause harm to the company's reputation and/or business. Under no circumstances is the name of Texas OilTech Laboratories to be published either alone or in association with that of any other party, without its approval in writing.

Billing:
All fees are charged or billed directly to the client.
The billing of a third part will not be accepted without a statement, signed by the third party, which acknowledges and accepts payment responsibility.

Turnaround Time:
48-hour turnaround is available on routine procedures.

Warranty and Limits of Liability.
The total liability of Texas OilTech Laboratories, its officers, employees, agents, or sub-contractors for any loss or damage arising out of Texas OilTech Laboratories’ performance, whether by way of negligence, or breech of contract, or otherwise shall not exceed the amount paid or payable by client for the work leading to the claim. We warrant the accuracy of test results for the sample as submitted. The foregoing express warranty is exclusive and is given in lieu of all other warranties, expressed or implied. We disclaim any other warranties, expressed or implied, including a Warranty of fitness for Particular Purpose and Warranty of Merchantability.

Certificate of Analysis:
We issue a hard copy Certificate of Analysis for you product.
Certificate of Analysis may not be reproduced, except in full, without prior written approval by Texas OilTech Laboratories. After analytical results have been reported to our clients, we shall retain copies of Certificates of Analyses for a period of 2 years, after which such Certificates of Analyses will be destroyed. If client requests additional copies of such Certificates of Analyses during the retention period, no additional charges will apply for preparation and printing of such reports.

Sample Retention:
Samples are retained for 30 days after testing unless otherwise notified by the client. There is no charge for sample storage or disposal. Samples will be packaged and returned to client when requested.

Contracts:
All contracts are subject to review and approval by Texas OilTech Laboratories' legal department, and must be signed by a corporate officer.

Prices:
Prices are subject to change without notice.

Containers and Sample Pick-up
Local sample pick-up is provided at no charge. Containers, mailers, labels and shipping instruction for domestic and international shipment of your samples are provided at no cost.